First Call Parts provides applications training by highly skilled and experienced technologists for your staff. Your staff will continue to provide the services to your patients! Every effort is made to make this as seamless as possible to your patients. In essence, your patients are taken care of by the staff they know and trust.

First Call Parts provides first contact service. Our response time is within 1 hour by telephone. If our service technician cannot resolve the issue over the telephone, then we forward the service call on to the local Siemens Field Service engineer who will address the issue onsite. There is customarily a 4 hour onsite response time once the Siemens Field Service engineer has contacted the facility.

First Call Parts has Siemens trained service technicians that maintain our units while stored at First Call Parts and during the initial delivery and setup at a facility. Once a unit is delivered, Siemens Field Service Engineers usually provide onsite equipment service. Our technicians support and receive support from Siemens to assure the equipment is in excellent working condition.

On site applications training is provided for every system we deliver. The level of training provided is specifically designed for your site to meet the experience level of your technical staff and the specific system(s) provided.

Our rental/lease agreements include the delivery, set up, take down, and removal or our systems so you don't have to be concerned with hidden costs.

Certainly! Our units are equipped with fully DICOM compliant equipment and are network ready for most PACS/HIS/RIS.

Of course! In the event you have another hemodynamics system you would prefer to use, we can remove our Cathcor system and put your system in its place.

Yes! We offer discounts in a variety of ways to meet the customer's needs. The longer a facility rents a coach, the greater the opportunity to save.

The facility renting the equipment is responsible for acquiring all approvals, registrations, certificates of need, licenses, etc. for the medical coach to reside on site.

The facility renting the Medical coach is responsible for providing the appropriate power, water and waste drainage connections for the unit to connect to. All of the customer site preparation information and requirements are provided to the customer in advance to assure that appropriate utilities are available when the medical coach arrives.

First Call Parts will do a site planning visit to the site if the facility feels it is necessary.

The time frame varies depending on the equipment and circumstances. From a simple to complex system, the range varies from 8 days to 3 weeks. At the beginning of the project, a timeline will be established and provides a realistic start and end date for the relocation.

Transport Frames are designed by the original equipment manufacturer and assure that the equipment is transported in a safe and secure fashion. First Call Parts utilizes transport frames on all relocation projects.

If the relocation will be complex in nature, it would be beneficial for First Call Parts to visit the job site prior to the relocation. This would provide preparation time should additional equipment or manpower be required. It could also extend the timeline or impact other subcontractors. The following could be examples of a complex relocation:

• Construction in and/or around the immediate area
• Difficult pathway from old to new area
• Secure/Isolation Departments in surrounding or immediate areas

First Call Parts would also be available by phone for conference calls and can facilitate planned project management meetings. This will assure a smooth and timely transition of the equipment for your facility.

There are minimum room requirements, electrical and mechanical specifications that are required by the manufacturer for the equipment installation. To avoid errors or delays, it has been our experience that blueprints significantly assist in this process. First Call Parts can supply the blueprints as part of the relocation project.

We specialize in relocating Siemens Cath, Angio, RF, Rad and CT with full Mechanical and Image Quality Calibration

First Call Parts has the factory recommended calibration equipment for optimum image quality. You could use other calibration equipment that can be found on the market, however the calibration procedures were written for using the specially designed test equipment supplied by the OEM.

Since the personnel are working in a radiation environment, the deinstallation crew should have had a radiation safety course. First Call Parts can supply documentation showing that their personnel are properly trained.